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HVAC Customer Support
Job
Spectrum Careers
Rosedale, MD (In Person)
Full-Time
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Job Description
HVAC Customer Support Spectrum Careers - 3.0 Rosedale, MD Job Details 19 hours ago Benefits Vision insurance Employee discount Qualifications Customer communication Air conditioning Full Job Description In-Store Customer Service Associate — HVAC Knowledge Required About the Role We are looking for a friendly, knowledgeable Customer Service Associate to join our team on the floor. This is a customer-facing role — you'll be the first point of contact for contractors, technicians, and homeowners walking through our doors. If you love talking shop, solving problems, and actually know your way around HVAC equipment, we want to hear from you. What You'll Do Greet and assist customers in person, helping them find the right parts, equipment, and supplies for their projects Answer product questions and provide basic technical guidance on HVAC systems, components, and applications Process sales transactions accurately and efficiently at the point of sale Assist with special orders, returns, and product availability inquiries Maintain a clean, organized, and well-stocked sales floor Build relationships with repeat customers — contractors and technicians especially — and earn their trust over time Collaborate with the warehouse and purchasing teams to track down hard-to-find items Stay current on new products, brands, and industry trends What We're Looking For 1-3 years of experience in HVAC, whether in the field, at a supply house, or in a related trade Comfortable talking with both professionals and DIY homeowners — you can adjust your communication style depending on who's asking Strong people skills and a genuine interest in helping customers succeed Basic computer proficiency for point-of-sale and inventory systems Ability to stand for extended periods and occasionally lift up to 50 lbs EPA 608 certification is a plus but not required Why Join Us Competitive hourly pay based on experience Health, dental, and vision benefits Employee discounts on equipment and supplies Opportunities to grow into outside sales, purchasing, or management roles #IND123