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Customer Support Specialist

Job

Robert Half

Silver Spring, MD (In Person)

Full-Time

Posted 1 week ago (Updated 1 week ago) • Actively hiring

Expires 5/31/2026

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Job Description

We are seeking a Customer Support Specialist to provide exceptional service to customers by responding to inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is a strong communicator, problem-solver, and team player who thrives in a fast-paced environment. Based on general knowledge.
Responsibilities:
  • Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
  • Troubleshoot and resolve product or service issues effectively.
  • Document customer interactions and resolutions in CRM software.
  • Collaborate with internal teams to escalate and resolve complex customer concerns.
  • Identify opportunities for process improvement based on customer feedback.

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