HAPPINESS ADVISOR

HAPPINESS ADVISOR

Silver Spring, MD We are seeking passionate fitness and health enthusiasts that are service-oriented, positive and hard-working. We are a growing boutique studio looking for organized, efficient, forward-thinking problem solvers with exceptional interpersonal skills and attention to detail. Through a positive, motivating and constructive style, the Happiness Advisor will ensure that the studio is consistently exceeding the expectations of our riders and colleagues. The Happiness Advisor will have a sense of ownership over their studio and will ensure that the CYCLED! brand and culture are always present.

RESPONSIBILITIES

Provide high-level customer service and hospitality to clients Assist the Studio Management in daily studio tasks and projects Work closely with the Studio Management on the implementation of standard operational policies and procedures designed to accommodate rapid growth objectives Maintain a positive attitude and take initiative Provide support to the instructors to ensure a successful class check-in process Work as a cohesive team with all staff members to ensure efficiency and camaraderie Assist with the training and coaching of new hires for the front desk staff team Maintain product knowledge for all studio retail operations Supervise retail operations Maintain the distinct CYCLED! aesthetic, appearance, atmosphere, and culture Provide support for meeting weekly and monthly sales goals

REQUIREMENTS

Must have customer service experience Must have the ability to prioritize and multi-task within a fast-paced environment Must be willing to initiate tasks and perform duties without direction Must have excellent communication skills and be able to work with a wide range of personalities Must have outstanding customer service and problem-solving skills Must have a positive, can-do attitude Must have a friendly and professional phone and email etiquette Must have superior organizational skills Must have the flexibility to work a non-traditional schedule - WEEKEND

AND WEEKDAY EVENINGS

REQUIRED