Customer Success and Implementation Specialist

We are looking for a dedicated Customer Success and Implementation Specialist to ensure exceptional post-sale experiences for our clients. This role focuses on fostering customer adoption, retention, and long-term value through strategic onboarding, training, and proactive engagement. Based in South Jordan, Utah, this position plays a vital role in driving customer satisfaction and identifying growth opportunities.

Responsibilities:

• Build and maintain strong, long-term relationships with customers, acting as a trusted advisor to guide them toward successful outcomes.
• Develop and implement tailored success plans that align with customer goals and safety objectives.
• Monitor customer health metrics, usage patterns, and engagement levels to proactively address potential risks.
• Conduct regular check-ins and business reviews to reinforce value and uncover opportunities for growth.
• Assist in renewal processes by providing insights into performance metrics and adoption progress.
• Collaborate with sales teams to identify and support upsell and cross-sell opportunities.
• Lead comprehensive onboarding processes, including system configuration, environment setup, and go-live preparations.
• Deliver engaging training sessions for administrators and users, supported by clear and accessible enablement materials.
• Maintain detailed onboarding documentation and timelines using internal systems and tools.
• Contribute to the development of scalable processes, playbooks, and resources to enhance customer success initiatives.