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Customer Service Representative
Job
Robert Half
South Portland, ME (In Person)
Full-Time
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Job Description
We are looking for a Customer Service Representative to support daily client interactions and account-related activities for an onsite team in South Portland, Maine. This Long-term Contract position is ideal for someone who communicates clearly, works confidently with billing details, and is comfortable using Excel and other business systems throughout the day. The role focuses on delivering responsive service, handling payment and order-related questions, and helping customers resolve issues accurately and effectively.
Responsibilities:
- Respond to incoming customer inquiries by phone and provide timely, detail-oriented support for service, account, and general billing questions.
- Process payments, review account balances, and assist customers with invoice-related concerns while maintaining accuracy in all updates.
- Enter and maintain order information in company systems, ensuring records are complete and current.
- Make outbound calls as needed to follow up on open issues, confirm account details, or support service-related communication.
- Use Microsoft Excel to organize information, review numerical data, and assist with routine reporting or account tracking tasks.
- Work across customer service and administrative tools to manage requests efficiently and keep documentation up to date.
- Identify customer needs during interactions and promote appropriate service options when relevant, drawing on a consultative approach.
- Collaborate with internal team members to resolve account discrepancies and ensure a smooth customer experience.