Temp to Hire Customer Service Representative

Temp to Hire Customer Service Representative at ProSearch Temp to Hire Customer Service Representative at ProSearch in South Portland, Maine Posted in 9 days ago.

Type:

temporary

Job Description:

We are seeking a detail-oriented and customer-focused Customer Service Representative to join our client's team in a fast-paced order processing environment. This is a temp-to-hire opportunity with the potential for long-term placement based on performance. This role is ideal for individuals with experience in customer-facing environments who are comfortable managing high volumes of transactions while delivering excellent service. Portland, Maine 12pm-8pm, M-F $20/hour (plus shift differential) Key Responsibilities Order Processing & Data Entry Process new and repeat orders for outsourced products via fax, mail, email, phone, and online systems Accurately enter order details into internal data systems Utilize tools such as Gmail, Excel, Word, and other programs to support daily tasks Maintain high accuracy while meeting productivity expectations Customer Support (Inbound Calls) Handle incoming calls related to: New orders and reorders Order status and issue resolution General product and website inquiries Provide professional and efficient service across a high call volume environment Assist with calls for multiple companies supported by the call center Transfer calls to appropriate specialists when needed Outbound Communication Contact customers to verify order details or obtain missing information Follow up on incomplete orders via phone and/or email Make consistent follow-up attempts (weekly or more frequently for urgent orders) Communicate with suppliers regarding outsourced order status when needed Additional Responsibilities Maintain organized workspaces and filing systems Support team members with workload as needed Stay up to date on new products, processes, and procedures Report issues or concerns to supervisors in a timely manner Perform other administrative or support tasks as assigned Ideal Candidate Background We are especially interested in candidates with experience in: Bank teller roles Hotel front desk or hospitality positions Reception or administrative support roles Retail or call center customer service Skills & Qualifications Strong attention to detail and accuracy Ability to multitask in a fast-paced, high-volume environment Comfortable handling both data entry and phone-based customer interactions Clear and professional communication skills (phone and email) Basic proficiency with common office software (Excel, Word, email, web browsers) Reliable, organized, and team-oriented Monday through Friday, 12-8pm. $20/ hr.