Customer Service Representative

Job Description Tired of your current job? If you have a passion for helping others and enjoy interacting with the public, Thunder Bay FYZICAL Therapy has a Customer Service Representative opening in Alpena, MI, that is a perfect fit for you! As the first and last person our clients see when they enter and leave our cutting-edge facility, your role as Customer Service Representative is central to our daily operations. This front desk position is fast paced, multifaceted and integral to the smooth operation of the therapy services. An exceptional candidate will have fluent computer skills, have the ability to connect with customers on the phone and in person and will have great attention to detail. We can train for the rest. This excellent opportunity. Apply today! We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting-edge tools to provide our patients with the individualized care they need and deserve. As our Customer Service Representative, you will enjoy the easy flow of a supportive team that succeeds together. You also will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth. Starting Salary 15.00 - 17.00 hr. Plus benefits, paid sick and vacation

FYZICAL:

Spelled different because we are different! Responsibilities Handle patient scheduling, appointments, multi-phone line Gather new patient data; keep track of all patient referrals Disseminate information to patients; act as a go-between for patients and physicians Send and keep a log of all reports sent to doctors Collect all payments; insurance verification Collect/open mail; distribute mail to proper areas/people Send benefits paperwork to billing companies Handle all scheduling and ensuing communication Answer phones, act as a patient liaison, answer any questions from potential or current patients Collect new patient intake information; track all clinic referrals Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company Communicate with the office manager and clinicians about scheduling/patient arrival Skills & Qualifications High school diploma or equivalent Demonstrated strong computer skills Valid driver's license and reliable transportation Great communicator and multitask-er, detail-oriented Positive attitude, good work ethic, integrity and empathetic toward people that are in pain Great demeanor, strong integrity and compassion