Customer Care Associate

Customer Care Associate Binson's Medical Equipment & Supplies Ann Arbor, MI Job Details Full-time $16 - $19 an hour 1 day ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Retail sales transactions Maintaining an organized workspace DME Insurance verification Floor cleaning Inventory management Greeting customers Patient service High school diploma or GED Prescription verification Receiving shipments 1 year Clean workspace maintenance POS systems Medical terminology Communication skills Entry level Full Job Description At Binson's, we believe in three things: Better Products, Better Services, Better Lives—and we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you're looking to make a real impact in people's lives, you're in the right place.

The Role:

To support patients by assisting with the selection and purchase of medical supplies, while providing exceptional customer service in a friendly and professional environment. This includes processing transactions, managing inventory, and ensuring all orders are accurately generated with proper documentation and insurance verification.

Schedule:

Monday-Friday | 8:30 AM - 5:00 PM What We're Looking For High School Diploma or equivalent Minimum 1-2 years of experience in retail, customer service, or a medical office setting Familiarity with basic medical terminology and medical insurance processes is a plus Excellent interpersonal and communication skills with a high degree of empathy and patience Skilled with point-of-sale (POS) systems and inventory software What You'll Be Doing Greet customers, assess their medical equipment needs, and recommend appropriate products. Instruct patients and caregivers on the safe and proper use, care, and maintenance of their durable medical equipment. Collect and verify patient demographics, prescriptions, and insurance information. Receive, unpack, build, and stock merchandise. Keep the retail floor clean, organized, and visually appealing to ensure a safe environment for customers with limited mobility. Perks & Benefits Competitive pay Full benefits: Medical, Dental, Vision & Life Insurance Paid time off + floating holiday 401(k) Retirement Savings Plan Training and growth opportunities