Service Advisor

Job Description:

Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.

Duties:

• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills/Qualifications:

Equipment Maintenance, Lifting, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management Job Type:

Full-time Pay:

$50,000.00

• $65,000.

00 per year

Benefits:

401(k) Employee discount Health insurance Health savings account Life insurance Paid time off

Shift:

8 hour shift

Work Days:

Monday to Friday Weekends as needed

Education:

High school or equivalent (Required)

Experience:

Customer Service:

1 year (Required)

License/Certification:

Driver's License (Preferred) Ability to

Relocate:

Battle Creek, MI 49037: Relocate before starting work (Required)

Work Location:

In person Service Advisor 333 W Dickman Rd, Battle Creek, MI 49037 $50,000

• $65,000 a year
• Full-time $50,000
• $65,000 a year

•

Full-time Job Description:

Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.

Duties:

• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills/Qualifications:

Equipment Maintenance, Lifting, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management Job Type:

Full-time Pay:

$50,000.00

• $65,000.

00 per year

Benefits:

401(k) Employee discount Health insurance Health savings account Life insurance Paid time off

Shift:

8 hour shift

Work Days:

Monday to Friday Weekends as needed

Education:

High school or equivalent (Required)

Experience:

Customer Service:

1 year (Required)

License/Certification:

Driver's License (Preferred) Ability to

Relocate:

Battle Creek, MI 49037: Relocate before starting work (Required)

Work Location:

In person