Stu SDEIP Helpdesk Asst

We seek student helpdesk assistants in the Center for Digital Learning and Instructional Technology to provide phone and email support for LearningHub and other educational technology tools provided for Andrews University faculty, staff, and students. We seek an individual who will dedicate their skills and talents to daily operations, improving support, process, and procedures. We expect strong customer service skills and a willingness to go the extra mile. There are times that duties performed may be of a sensitive and confidential nature, thus the utmost confidentiality will be required. Available to work during office hours: Mon-Thurs 8am-5pm Fri 8am-12pm Qualifications summary Good communication skills Customer service and phone support experience Office skills Technical savvy and quick to learn technologies Detailed, thorough, careful worker Quick learner, quick to ask questions Observant, notices discrepancies Dependable and hard working Ability to handle information of a sensitive nature with confidentiality Can work with a team Duties and responsibilities Provide LearningHub support to walk-ins, phone requests, and email Work with faculty one-on-one to assist them with their LearningHub setup Use a trouble ticket management system to record resolutions to customer requests Edit and produce training materials for LearningHub and other educational technologies Research new tools, techniques, and resources for educational technologies Supervisory responsibilities This position doesn't have supervisor responsibilities. Qualifications Good communication skills Customer service and phone support experience Office skills Technical savvy and quick to learn technologies Detailed, thorough, careful worker Quick learner, quick to ask questions Observant, notices discrepancies Dependable and hard-working Ability to handle information of a sensitive nature with confidentiality Technical competencies N/A Interpersonal interactions Excellent customer service ability in phone and email service Excellent interpersonal and team skills, extremely collegial Physical demands Must be able to focus on a computer screen for length of time Work environment The DLiT office is a semi-open space with moderate noise. Customers come and go, receiving assistance from multiple team members. Multiple meetings with customers may occur in a semi-open space at the same time. Stu SDEIP Helpdesk Asst 4.1 4.1 out of 5 stars Berrien Springs, MI 49104 Andrews University 93 reviews We seek student helpdesk assistants in the Center for Digital Learning and Instructional Technology to provide phone and email support for LearningHub and other educational technology tools provided for Andrews University faculty, staff, and students. We seek an individual who will dedicate their skills and talents to daily operations, improving support, process, and procedures. We expect strong customer service skills and a willingness to go the extra mile. There are times that duties performed may be of a sensitive and confidential nature, thus the utmost confidentiality will be required. Available to work during office hours: Mon-Thurs 8am-5pm Fri 8am-12pm Qualifications summary Good communication skills Customer service and phone support experience Office skills Technical savvy and quick to learn technologies Detailed, thorough, careful worker Quick learner, quick to ask questions Observant, notices discrepancies Dependable and hard working Ability to handle information of a sensitive nature with confidentiality Can work with a team Duties and responsibilities Provide LearningHub support to walk-ins, phone requests, and email Work with faculty one-on-one to assist them with their LearningHub setup Use a trouble ticket management system to record resolutions to customer requests Edit and produce training materials for LearningHub and other educational technologies Research new tools, techniques, and resources for educational technologies Supervisory responsibilities This position doesn't have supervisor responsibilities. Qualifications Good communication skills Customer service and phone support experience Office skills Technical savvy and quick to learn technologies Detailed, thorough, careful worker Quick learner, quick to ask questions Observant, notices discrepancies Dependable and hard-working Ability to handle information of a sensitive nature with confidentiality Technical competencies N/A Interpersonal interactions Excellent customer service ability in phone and email service Excellent interpersonal and team skills, extremely collegial Physical demands Must be able to focus on a computer screen for length of time Work environment The DLiT office is a semi-open space with moderate noise. Customers come and go, receiving assistance from multiple team members. Multiple meetings with customers may occur in a semi-open space at the same time.