Customer Services Representative

Join AKWEL and be part of our adventure in a family-run, independent group with a long-term vision. A first-class automotive equipment and systems manufacturer specializing in fluid management, mechanisms, and structural parts, AKWEL offers state-of-the-art industrial and technological expertise in applying and processing materials (plastics, rubber, metal) and mechatronic integration. We are seeking•

CUSTOMER SERVICE REPRESENTATIVE MAIN RESPONSIBILITIES

Must ensure steady progress for following through the delivery orders of his / her client portfolio and establishes sales forecasts while always ensuring client satisfaction. Delivery Is responsible for the treatment of delivery orders from their reception (via computer, fax, post) up until client delivery. Must inform Materials Supply and Planning of stock and order anomalies. Is responsible for managing the client portfolio (updating, storage) Must receive client demands (in writing or by phone) Has task of establishing and anticipating client demands to create a sales plan, which is as close as possible to the real deliveries. Must manage indicators linked to his / her function (tables for service rating, client satisfaction questionnaire) Is the guarantor of meeting deadlines for client deliveries. Is responsible for accuracy of sales plan for his / her client portfolio, Must ensure safety stock management

• Is in charge of daily follow-ups (modifications, end of life) Must participate in stock inventories.

Must apply all the Quality, Environmental and Safety procedures and operating instructions within the framework of operations linked to his/her job and the rules defined by the

Group Level and Experience :

Associate Degree is preferred, 2 years minimum, and / or an introductory experience in a similar position, preferably in an industrial environment. Would consider High School Diploma with 5-8 years of experience. 3-5 years of similar Customer Service Responsibility with large manufacturing customers. Preference will be given to Bachelor's degree. Professional abilities : Good company representative, is an effective communicator and listener, is autonomous, has good initiative Analytical skills, customer service experience, can handle stress, has a good telephone manner Ability to speak one foreign language is essential Knowledge of office software platforms is essential

Technical Knowledge :

Knowledge of computer management systems Knowledge of transport management ERP systems would be preferred SAP supply-chain is a plus Experience with EDI (Electronic Data Interchange) IE Processing, ASN's receiving in customer demand Proficient in Excel

• VLookup, formulas, pivot tables and charting AKWEL is a stable, indoor/year round employer in a modern, industrial plant that provides all basic tools and equipment. This Company Describes Its Culture as: Stable
• traditional, stable, strong processes People-oriented
• supportive and fairness-focused Team-oriented
• cooperative and collaborative

Job Type:

Full Time Work Location:

Cadillac, MI (one location)

Benefits:

Include

• 401(k),
• 401(k) Matching,l Disability Insurance, Employee Assistance program, Flexible Spending Account, Health Insurance, Health Savings Account, Life Insurance, Paid Time Off, Referral Bonus Program, Tuition Reimbursement, Vision and Dental Insurance We value diversity by encouraging applications from people of all genders, backgrounds and experiences.

Join AKWEL and our 10,000 employees in more than 20 different countries! And together GROWING +!