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Customer Service Representative
Job
The UPS Store #4707
Canton, MI (In Person)
$36,400 Salary, Full-Time
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Job Description
Job Summary Pay:
$16.00- $19.
Summary:
Provide customers with efficient and effective service to exceed expectations while promoting products and services to meet their needsEssential Duties and Responsibilities:
- Greet customers in a friendly manner; determine customer needs, and how to exceed their expectations.
- Deliver exceptional customer services through customer engagement and quality product delivery.
- Be knowledgeable of products and services offered and properly promote them to customers.
- Identify customer needs and offer additional services which could benefit them.
- Receive, sort and place mail in mailboxes accurately.
- Record all sales transactions completely and accurately in Point of Sale system.
- Pack contents for shipping using established procedures and products.
- Receive and prepare documents of printing
- Receive and process packages for shipping, including lifting and weighing packages, accessing shipment manifesting software, and generating labels. May require retrieving packages from customers's vehicle when requested.
- Assist in merchandising the store, including: stocking shelves with product, ensuring clean and orderly appearance of product, informing appropriate personnel of inventory levels for re-ordering supplies.
- Preform end of day duties: reconciliation of cash, credit cards and checks
- Operate copiers, fax machines, binding equipment and all other office machines in a safe, efficient and productive manner. Help customers operate office machines located in retail area.
- General housekeeping duties.
- Other duties as assigned.
Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job. Education and/orExperience:
- 6 months-2 years customer service and sales experience in a retail environment. Point of Sale (POS) and computer experience highly desirable.
- Knowledge of Adobe Creative Software or ability to learn new software highly desirable.
Language Skills:
- Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone.
- Excellent verbal and written communication skills
Other Skills and Abilities:
Ability to lift 50 lbs regularly. Ability to stand for extended periods of time. Manual hard dexterity required to operate POS, copiers and binding machinery, packaging tools, and complete customer paperwork.Benefits:
Employee discount On-the-job training Paid time offWork Location:
In person 46036 Michigan Ave Canton, MI 48188Pay:
$16.00- $19.