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Dispatcher and Customer Service Representative
Job
County Wide Septic LLC
Clare, MI (In Person)
Full-Time
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Job Description
Dispatcher / Customer Service We are looking for a dependable punctual organized dispatcher to keep our daily operations running smoothly, this role is a key point of communication between customers and service technicians. If you thrive in a fast-paced environment, enjoy problem solving and have strong customer service skills we would love to hear from you. Daily Task's include
- Coordinate and route septic pump trucks efficiently throughout the day
- Schedule rental deliveries and equipment pickups
- Anwer incoming phone calls and respond to customers regarding scheduling and service updates
- Work closely with drivers and office staff to ensure smooth daily operations
- Manage emails and assist with administrative tasks as needed
- Help resolve scheduling conflicts and operational challenges
- Maintain accurate records and scheduling information Qualities we are looking for in a dispatcher
- Strong communication and customer service skills
- Reliable, punctual, and dependable work ethic
- Excellent organizational and multitasking abilities
- Positive attitude and team-oriented mindset
- Ability to think critically and solve problems quickly
- Comfortable working in a fast-paced office environment
- The ability to work extended hours Preferred Qualifications
- Previous customer service experience (industry experience not required)
- Experience using QuickBooks is a plus
- Basic computer proficiency
- Familiarity with Microsoft Office applications, including Outlook, Word, and Excel
- Must be able to communicate efficiently through email, text, and phone calls on a daily bases