Customer Service Specialist

Customer Service Specialist Jackson Dawson - 3.3 Dearborn, MI Job Details Full-time $20 - $21 an hour 1 hour ago Qualifications High school diploma or GED Full Job Description Overview We are seeking a Customer Service Specialist to support the successful delivery of training programs and customer experience initiatives. This role serves as a key point of contact for customers, clients, and internal teams, ensuring smooth communication, coordinating travel logistics, and providing day-to-day program support. The ideal candidate is adaptable, organized, and thrives in a fast-paced environment. They demonstrate professionalism, empathy, and a strong commitment to delivering high-quality service while managing shifting priorities with ease. Work Environment On-site, Monday through Friday Standard business hours

Location:

Dearborn, MI Key Responsibilities Act as the primary contact for training attendees, dealership staff, clients, and internal teams. Respond to phone and email inquiries with professionalism, empathy, and efficiency. Arrange and manage flights, hotels, and rental cars for attendees, clients, and team members. Ensure accuracy, cost-effectiveness, and a seamless travel experience. Provide daily operational support for program initiatives, including scheduling and coordination. Adjust priorities as needed to meet business demands. Maintain accurate records of customer interactions in CRM systems. Ensure all information is documented clearly to support future needs. Address and resolve issues in real time using critical thinking and resourcefulness. Escalate or collaborate with internal teams and vendors when necessary. Take accountability for assigned tasks and program responsibilities. Work independently while maintaining strong communication and collaboration with stakeholders. Qualifications 1-3 years of relevant experience (customer service, travel coordination, hospitality, or similar roles preferred) High school diploma or equivalent required; associate or bachelor's degree preferred Skills & Abilities Strong written and verbal communication skills Effective problem-solving with a customer-first mindset Ability to manage multiple priorities with strong organization and attention to detail Composure when handling complex or escalated situations Intermediate proficiency in Excel Comfortable learning and using multiple systems; experience with CRM platforms, Concur, Smartsheet, or similar tools is a plus Ability to work independently while contributing to a collaborative team environment Additional Information Full-time, on-site role Primarily standard business hours, with occasional after-hours support as needed