Client Services/Support Clerk

General Summary:

Under the supervision of the District Court Judge and the Court Administrator, the Client Services / Support Clerk will provide direct support to clerks in the processing of court files and providing services to clientele of the 94th District Court. It includes, but is not limited to: maintaining and updating case files with appropriate incoming documentation, opening new files as directed by the clerks, assisting clerks with external requests regarding court documents and case files and assisting incoming clients at the front counter. The Client Services / Support Clerk assists in other general office tasks and special projects as directed by the Judge and Court Administrator.

EXPERIENCE & EDUCATION REQUIREMENTS

Minimum:

Associate's degree from an accredited college or university with major coursework in social sciences, criminal justice, para-legal, office management or a related field. In lieu of an Associate's Degree, a minimum of two years of experience in human services, counseling, criminal justice, or other occupations requiring personal, organizational, writing and communication skills.

Preferred:

Professional office experience. Skills in time management and multi-tasking. Working knowledge of Michigan judicial branch structure and functions.

Responsibilities:

Assists clientele at the counter through collection of fines and costs and directing them to appropriate clerks for filing of cases. Assists the traffic clerk with case filing and customers service. Assists the civil clerk with case filing and customer service. Assists the criminal clerk with case filing and customer service. Assists the accounting clerk with the processing of accounts receivable and payable. Assists the probation clerk with probation case paperwork and client services. Screens incoming phone calls, determining urgency, redirecting inquiries to appropriate persons, and when possible providing information. Maintains and updates paperwork for court files as directed. Assists in duties of record checks and criminal histories for court proceedings. Is cross trained with District Court clerical staff for fill in duties as directed by the Judge or Court Administrator. Responsible for pulling case files for Judge's docket on daily basis. Will attend meetings, court, and staffing as ordered by the court and/or management. Adhere to all County and District Court policies and procedures. Assists in other duties within the District Court department as assigned by the Judge or Court Administrator.

Knowledge, Skills, and Abilities Required:

Knowledge, skills, and abilities acquired through the completion of an Associate's Degree from an accredited college or university in the field of human services, counseling, criminal justice, financial management or a related field. In lieu of an Associate's Degree, a minimum of two years of experience in human services, counseling, criminal justice, financial management, or other occupations requiring personal, organizational, writing and communication skills. Must possess writing skills necessary to complete reports for use by the Court and other professionals. Requires analytical abilities and interpersonal skills necessary to work with a diverse group of professionals within the organization as well as externally at all levels of county government. Requires planning, organizational, and time management skills necessary to prioritize a varied workload, prepare reports, and meet deadlines as directed. Ability to work independently in order to plan and effectively carry out all the tasks necessary to complete daily assignments. Working knowledge of Michigan Statutes, and local practice of District Court is desired, but can be learned once employed. Requires working knowledge of Word and Excel necessary to meet departmental deadlines. These requirements may be modified at the discretion of the District Court Judge on a case by case basis. The Judge reserves the right to verify qualifications through state administered testing.