Quality Customer Technical Service Representative

Job Classification:

Hourly/Salary, Full-time Supervisor:

Quality Manager Job Responsibility Summary:

Voice of customers and processors. Staying involved with necessary improvements of overall COPQ metrics.

Position Requirements:

Must have valid drivers license and reliable transportation. Preferred Metallurgical degree. Minimum 2 years working with flat roll sheet or coil. Minimum 6 months interacting with suppliers or customers. Preferred knowledge of exposed inspection techniques. Must be well spoken and able to work with all departments to implement change. Must be able to work in a fast pace environment as well as multi-task. Must be organized and capable of retaining records. Ability to use measurement tools. Must have Microsoft Office experience. Ford Q1 ERMA system Knowledge of steel making, processing, stamping, and welding. Job Duties Include, but not limited to: Interaction with customers in resolution of non-conformances, continuous improvement, new business opportunities. Interaction with plant, suppliers, and processers in material dispositions and corrective actions. Drive root cause investigation and PCA implementations. Disposition of held material. Assisting with internal/external containments when necessary. Write Customer and Vendor Claims Acknowledge customer concern by the end of the day. Communicate with the team if you are working on a claim so we are not working on the same one. Spec Approval Claims that need to be entered into customer portals. Assist in Manufacturing Audits. Disposition of hold and rework materials daily. Review scrap reports daily. Monitor and manage customer and vendor claims Feed forward map dispositions Visit customers multiple times a week / rework material onsite. Any assignments given by Quality Manager / Director of Quality.