Customer Service Representative - Manufacturing

Why work for

Adecco:

Weekly Pay, every FRIDAY Benefits Available Temp-to-hire Job Summary Serves as primary point of contact for small volume customers and writes quotes for requested projects. Works independently to follow-up with clients about quotes issued and maintain status in DCRM. Works closely with Project Manager and lab to ensure quotes accurately reflect client needs and are priced to be profitable and competitive.

RESPONSIBILITIES

: Processes both Domestic and Non-Domestic Orders using the current ERP System and Export System Softwares. Processes both Hazardous and Non-Hazardous orders. Maintains GPC's quality goals and objects related to Customer Service. Provides customers' information about products or services, takes or enters orders, cancels accounts, or obtains details of complaints. Ensures full customer satisfaction and maintains a friendly, helpful demeanor. Identifies and prioritizes problems and issues related to service area. Maintains close contact with customer to give updates on progress toward resolution of issue or service request. Ensures that appropriate changes were made to resolve customers' problems. Refers unresolved customer issues to designated departments for further investigation. Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices and other related paperwork. Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken. Maintain Customer files. Schedule Freight for orders.

Pay Details:

$20.00 to $28.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for

Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.