Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Call Center Representative
Job
Denken Solutions Inc
Fremont, MI (In Person)
$33,280 Salary, Part-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
34
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Description:
As a Coordinator, Contact Center Customer Service, you serve as the voice of the brand to engage with consumers and respond to inquiries, complaints and praise. This role supports the Client team and all brands within the scope of this team. Onsite Role Mon- Fri with a start time between 10a
- 2p, 40 hours per week. There is a weekend rotation amongst associates
- they wouldn't be working every weekend and typically it is Saturday or Sunday (not both).
KEY RESPONSIBILITIES
Phone channel focused with the ability to flex to e-mail, live chat, SMS text, eCommerce, and ratings and reviews as needed. Support all brands within the scope for Client Nutrition CES Foster consumer loyalty while driving sales and market share through exceptional customer service, expert advice, nutrition and product education, and personalized solutions. Facilitate and support eCommerce intiatives and product transactions Process quality incidents in accordance with FDA and Client requirements. Competency with CRM Salesforce Engage OMNI, Product Information, Consumer Data Privacy handling This position may support a 24/7 engagement center and could require availability for holidays, evenings and weekends.QUALIFICATIONS / CERTIFICATIONS
High School Diploma or GED Additional education or certification in customer service considered a plus Strong communication (both verbal and written) and interpersonal skills Computer and/or systems knowledge Problem solving skills Customer service skillsPay:
$15.00- $17.