Customer Service Representative

Maintain a Standard Operating Procedures for continuity of training and transfer of knowledge. Maintain accurate customer records in all software systems, CRM, accounting and other programs as trained. Learn customer levels, product line, product return practices, and shipping information in order to provide superior customer service. Answer and redirect inbound calls on all lines. Check voice messages. Order Processing. Respond to inbound customer inquiries for information such as ship dates, or other existing order questions. Track packages for customer call-ins. Possibly print and transmit delivery confirmations. Quote shipping and freight charges for customers and sales reps. Make outbound calls to customers to resolve order issues to customer satisfaction and obtain authorizations to proceed with orders. Enter, proof, and process orders for customer acknowledgment. Maintain superior level of accuracy while doing any work, particularly involving order management. Communicate with sales staff to verify all information is correct and clear up any missing information or inconsistencies on orders. Maintain file systems and daily filing tasks for all orders. Maintain office equipment.

Example:

fill paper in printers/copiers light maintenance change toner cartridges, transfer kits and light maintenance per manufacturer's instructions. Perform other related duties in support of the office as assigned by management

Knowledge, Skills and Abilities:

Superior spelling and grammar proficiency Organized, detailed-oriented, flexible and skilled at time management Minimum two years customer service and data entry experience Telephone etiquette certification and/or minimum one-year experience Ability to comprehend and follow written Standard Operating Procedures Strong work ethic Excellent attendance record Basic computing and keyboarding skills

Education and Experience:

High School Diploma, GED or equivalent; some college preferred Customer Service Representative 3.1 3.1 out of 5 stars 9100 E Michigan Ave, Galesburg, MI 49053 Tecniq Inc. 36 reviews Maintain a Standard Operating Procedures for continuity of training and transfer of knowledge. Maintain accurate customer records in all software systems, CRM, accounting and other programs as trained. Learn customer levels, product line, product return practices, and shipping information in order to provide superior customer service. Answer and redirect inbound calls on all lines. Check voice messages. Order Processing. Respond to inbound customer inquiries for information such as ship dates, or other existing order questions. Track packages for customer call-ins. Possibly print and transmit delivery confirmations. Quote shipping and freight charges for customers and sales reps. Make outbound calls to customers to resolve order issues to customer satisfaction and obtain authorizations to proceed with orders. Enter, proof, and process orders for customer acknowledgment. Maintain superior level of accuracy while doing any work, particularly involving order management. Communicate with sales staff to verify all information is correct and clear up any missing information or inconsistencies on orders. Maintain file systems and daily filing tasks for all orders. Maintain office equipment.

Example:

fill paper in printers/copiers light maintenance change toner cartridges, transfer kits and light maintenance per manufacturer's instructions. Perform other related duties in support of the office as assigned by management

Knowledge, Skills and Abilities:

Superior spelling and grammar proficiency Organized, detailed-oriented, flexible and skilled at time management Minimum two years customer service and data entry experience Telephone etiquette certification and/or minimum one-year experience Ability to comprehend and follow written Standard Operating Procedures Strong work ethic Excellent attendance record Basic computing and keyboarding skills

Education and Experience:

High School Diploma, GED or equivalent; some college preferred