Client Care Coordinator - Full Time

Client Care Coordinator

• FullTime (Real Estate Industry
• Home Services)

Pay:

$20

• 24 per hour

Location:

Grand Rapids, MI Work Model:

In-person /

Remote Hybrid Job Type:

Full Time 9a-5p Who We Are Grand Home Inspection is a family owned, values-driven inspection company serving West Michigan and the surrounding areas. We help homebuyers and real estate professionals navigate one of life's biggest decisions with clarity, confidence, and care. We believe a great inspection experience is about more than the inspection itself, it's also about how people feel throughout the process. Our Client Care Team plays a critical role in that experience, serving as the first point of contact and the steady presence that keeps communication, scheduling, and expectations aligned. We're growing intentionally and building a team of capable, kind, accountable people who take ownership, communicate clearly, and care about doing things the right way. Who You Are The engine behind a high-touch client experience. The Client Care Coordinator is a core operational role responsible for keeping phones answered, schedules running smoothly, and clients feeling supported from first call to final follow-up. This is a live-response, hands-on position. You are on the phones, in the details, and actively supporting daily operations. You're also someone who notices what's working, what isn't, and how things could be done better. What You'll Do Client Communication & Sales Support Handle inbound calls and guide clients through services, timelines, and next steps Use consultative communication to help clients choose the right services Scheduling & Daily Operations Manage and coordinate a fast-moving, time-sensitive schedule Make real-time adjustments with accuracy and calm Ensure details are clear, complete, and communicated across teams Serve as a reliable operational presence throughout the day Process Improvement & Operations Support Identify inefficiencies and recurring issues and propose practical solutions Help refine scripts, workflows, and internal processes Support the rollout of new tools, systems, or procedures Act as boots-on-the-ground support for day-to-day operations Team Support & Growth Lead by example on phones and in client interactions Provide real-time support, feedback, and coaching Model accountability, professionalism, and strong communication Availability & Shift Expectations This is a live-response, client-facing role that requires consistent presence during scheduled shifts. Reliability, readiness, and clear communication are essential functions of this position. This Role Is a Strong Fit If You Are confident, warm, and clear on the phone Enjoy helping people make decisions without pressure Can coach others while staying in the work yourself Notice when systems break and feel compelled to improve them Balance empathy with accountability Take ownership and follow through Care about integrity, effort, and doing things well Required Experience 2-4 years in client care, customer success, sales support, or scheduling Strong phone presence and clear written communication Experience coordinating schedules and routes while balancing efficiency, client expectations, and real-time changes High emotional intelligence and sound judgment Comfortable with Google Workspace and scheduling tools Based in Greater Grand Rapids, MI, with some in-office presence required Nice to Have Experience in real estate, residential inspections, or service-based operations Familiarity with consultative sales or call coaching Scheduling experience What We Offer $20

• 23/hr based on experience Monthly performance bonuses Healthcare benefits Paid time off Leadership development and growth opportunities A people-first, values-driven culture Our Core Values Provide the Grand Experience
• We aim to deliver clarity, care, and excellence in every interaction Seek to Build Genuine Connections
• With clients, teammates, and partners alike Never Stop Growing
• We're committed to learning, improving, and evolving Fearlessly Fail Forward
• Progress matters more than perfection Trust That Done Beats Perfect
• Momentum creates clarity Build Your Grand Life
• We support meaningful work and a life outside of it How to Apply Apply through Indeed with your resume and a short note about why this role feels like a fit.

Please apply through Indeed only. No calls or emails.

Job Type:

Full-time Pay:

$20.00

• $24.

00 per hour

Benefits:

Health insurance Professional development assistance Application Question(s): Tell us about a time you had to handle an escalated or emotionally charged client situation. How did you approach it, and what did you learn from it? What experience do you have in real estate, home services, or other industries where you've supported clients through a high-stakes or time-sensitive process? This role requires consistent phone presence and real-time schedule coordination. Tell us briefly how you've handled this type of responsibility in the past.

Work Location:

In person