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Customer Service Representative
Job
S. Abraham & Sons, Inc.
Grand Rapids, MI (In Person)
$32,240 Salary, Full-Time
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Job Description
Customer Service Representative S. Abraham & Sons, Inc. - 3.0 Grand Rapids, MI Job Details Full-time $15.50 an hour 15 hours ago Benefits Paid jury duty Health savings account Paid holidays Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Military leave Paid time off Paid military leave Employee assistance program Vision insurance 401(k) matching Employee discount Gym membership Professional development assistance Flexible schedule Life insurance Referral program Retirement plan Qualifications Customer service Call center experience Data entry Phone etiquette Customer data entry Full Job Description Description At S. Abraham & Sons, Inc. we believe in putting customers first as they are the core to everything we do. Our Customer Service Team's top priority is to successfully aid our customers in order processing and troubleshooting their needs across multiple states. This position operates within our corporate office in a call-center adjacent feel. With a team of 12 CSRs, you will take approximately 30-50 inbound calls daily while simultaneously managing incoming emails from internal customers and staff. Position Responsibilities Effectively resolve customer questions via phone in a timely manner Compose personalized responses to customer problems Data entry of customer orders Process customer order credits Outbound calls with delivery updates as needed Requirements Experience in customer service Not intimidated by technology and willing to learn Not afraid to ask for help when needed Genuinely empathetic and articulate Benefits Childcare reimbursement Daily Pay/Cash Advance options Gym membership reimbursement Uber ride assistance to and from work Tuition reimbursement Veteran friendly employer Consistent work Paid holidays, paid military leave, paid jury duty Full benefit package, including affordable health insurance, 401(k) match, Paid Time Off, company paid short-term disability Discounts on groceries and other products (Employee Purchase Program) Equal Employment Policy S. Abraham & Sons, Inc. hiring and employment practices are based on job qualifications, performance, and/or conduct without regard to race, color, religion, national origin, age, sex, marital status, height, weight, disability, genetic information, or any other legally protected status.