Customer Service Representative

Customer Service Representative

AVFLIGHT CORPORATION - 2.0

Grand Rapids, MI Job Details Part-time 1 day ago Qualifications Computer operation Phone communication Filing High school diploma or GED Driver's License Computer skills Multi-line phone systems Phone call management

Full Job Description General Purpose of Job:

The Customer Service Representative is the first point of contact for customers arriving at our facility. You will have the opportunity to interact with many large business' flight departments and high profile clients. As a Customer Service Representative, you will provide customers with professional service and solutions.

Shift Available:

7:00am - 3:00pm Friday -

Sunday Duties:

Provide superior customer service to crew members and passengers Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc. Resolve customer requests, questions and complaints regarding Avflight' s services or products Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets Perform other duties as assigned

Qualifications:

High school diploma or GED Must be 18 years or older Hotel/hospitality/customer service experience a plus Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products Must be able to lift 20lbs and carry up to 10lbs. Frequent sitting, standing, bending, reaching Must pass background check, pre-employment drug test and obtain security clearance Must have valid Driver's license

Competency/Behavioral Requirements:

Must be available for holidays and weekends if needed Experience in aviation is a plus Must be a self-starter, be reliable, responsible, and dependable, and fulfill obligations Must have the ability to multitask; excellent communication and organizational skills. Be pleasant with others on the job and display a good-natured, cooperative attitude EEO/AA