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Assistant Service Advisor
Job
Borgman Mazda
Grandville, MI (In Person)
$43,000 Salary, Full-Time
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Job Description
Assistant Service Advisor Borgman Mazda Grandville, MI Job Details Full-time From $43,000 a year 2 hours ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Life insurance Qualifications Customer communication Mechanic experience Auto service management Air brake Dealership experience Service technician experience Full Job Description Job Overview Join our dynamic automotive team as an Assistant Service Advisor, where you will play a vital role in delivering exceptional customer service and supporting our service department's operations. This energetic position offers the opportunity to work closely with customers, mechanics, and management to ensure smooth vehicle repairs and maintenance. Your enthusiasm and mechanical knowledge will help foster positive customer relationships while assisting in managing service workflows efficiently. Paid training is provided to help you succeed in this rewarding role. Duties Greet customers warmly and gather vehicle information to understand their service needs Assist Service Advisors by preparing service orders, updating customer records, and explaining repair recommendations Coordinate with technicians to schedule repairs, ensuring timely completion of services such as oil changes, brake repairs, alignments, and transmission work Support upselling efforts by identifying additional services that benefit the customer's vehicle safety and performance Handle cash transactions accurately and process payments for services rendered Maintain detailed documentation of vehicle repairs, diagnostics, and estimates using automotive service writing software Communicate clearly with customers regarding vehicle status, repair procedures, and recommended maintenance plans Skills Previous dealership experience or automotive service management background is highly preferred Strong mechanical knowledge with experience in automotive diagnostics, repair, and maintenance procedures Familiarity with auto estimating tools and service writing processes Proven ability to upsell additional services such as tire rotations, suspension checks, or diesel engine repairs Excellent customer service skills with a friendly and professional demeanor Knowledge of automotive systems including transmissions, air brakes, shocks & struts, wheel alignments, suspension components, and tire services Must have a clean driving record and be able to pass a pre-employment drug screen This role is ideal for individuals passionate about automotive repair who thrive in a fast-paced environment. If you have a background in mechanic work or service technician experience combined with excellent communication skills and a proactive attitude, we want to hear from you! Join us to help deliver top-tier automotive care while advancing your career in a supportive team environment.