Director of Client Services

Director of Client Services (Part-Time) Pregnancy Services of Ionia County (PSIC) - Ionia, MI Reports to:

Executive Director Supervises:

Volunteers Status:

Part-time (15-20 hours/week) Position Overview Pregnancy Services of Ionia County (PSIC) is seeking a mission-driven Director of Client Services to lead and support our client care operations and volunteer team. This role is ideal for someone who feels called to ministry, values life, and thrives in a relational, service-oriented environment. As a representative of Jesus Christ, the Director of Client Services will help ensure that every client interaction reflects compassion, excellence, and dignity. Key ResponsibilitiesClient Services Communicate with clients and manage appointment scheduling Ensure high-quality, compassionate client care Oversee client documentation and recordkeeping systems Develop and implement client follow-up processes Maintain client services inventory and resources Serve as a Client Advocate and lead by example Volunteer Leadership & Team Management Recruit, train, and support volunteers Establish clear roles and expectations for volunteer team Foster a positive, unified office culture Conduct regular evaluations and provide feedback Lead volunteer meetings and ongoing training Plan volunteer appreciation efforts with Executive Director Operations & Administration Support day-to-day office operations and procedures Assist in developing and improving organizational processes Collaborate with Executive Director on organizational needs Development & Community Engagement Assist with planning and executing fundraising events Maintain donor and volunteer contact records Help create and distribute newsletters and communications Build relationships with churches, donors, and community partners Perform other duties as assigned by the Executive Director Qualifications Committed Christian with a personal relationship with Jesus Christ as Savior and Lord Strong alignment with the sanctity of all human life Agreement with PSIC's Commitment of Care & Competence and core values Experience in office management, administration, or team leadership preferred Strong interpersonal, organizational, and communication skills Ability to lead volunteers with clarity, encouragement, and accountability High school diploma or GED required Why Join PSIC? Meaningful, life-impacting work serving women and families Supportive, mission-driven team environment Location 217 W Main St Ionia, MI 48846

Job Type:

Part-time Pay:

$18.00 per hour

Benefits:

Flexible schedule Application Question(s): Describe your journey as a Christian. PSIC is a devout pro-life organization. What makes you passionate about protecting the sanctity of life?

Work Location:

In person