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Front Desk Customer Service Representative
Job
258 TIRE, LLC
Kalkaska, MI (In Person)
$29,640 Salary, Full-Time
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Job Description
Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and creating a positive experience for all customers. The ideal candidate will have excellent phone etiquette, customer service experience, and knowledge of the tire/automotive industry. This shift is 9:30/10:30a-6pm Monday through Friday. Hours may increase depending on time of year/busyness/employee vacations. No Holidays, No Weekends. Starting pay of 14.00-14.50 per hour based on experience with opportunity for a raise.Duties:
- Greet guests and provide them with outstanding customer service
- Check customers in and out for their appointments
- Assist customers with inquiries and provide information about pricing for jobs.
- Handle customer complaints or concerns in a professional manner
- Answer phones and questions in regards to services we offer
- Quote and schedule auto repair and tire jobs for customers
- Maintain accurate records of customer interactions and transactions
- Collaborate with towing customers and insurance companies
Qualifications:
- Previous experience in customer service
- Excellent phone etiquette and communication skills
- Proficiency in computers is a bonus (QuickBooks and internet based websites)
- Strong problem-solving skills and ability to handle difficult situations with tact and diplomacy
- Knowledge of the tire/auto repair industry a bonus
- Ability to attend working shifts with consistency and on time
Benefits:
- Competitive pay based on experience
- Paid Holidays after 90 days
- Paid Vacation time after 90 days
NO WEEKENDS
If you are a motivated individual with a passion for providing exceptional guest services, we would love to hear from you. Apply today to join our team as a Front Desk Agent!Job Types:
Full-time, Part-time Pay:
$14.00-14.50 per hour to start Expected hours: 34- 40 per week
Benefits:
Paid time offSchedule:
Day shift Monday to Friday No weekendsNo Holidays Work Location:
In personJob Types:
Full-time, Part-time Pay:
$14.00- $14.