Customer Service Representative

Customer Service Representative 3.4 3.4 out of 5 stars 3640 29th Street SE, Kentwood, MI 49512 From $15 an hour - Part-time, Full-time

WATSON'S 47

reviews From $15 an hour - Part-time, Full-time

WATSON'S CUSTOMER SERVICE REPRESENTATIVE

Kentwood, MI Watson's of Grand Rapids Type:

Full-Time Starting Pay:

$15 per hour About Watson's For almost 50 years, Watson's has been the leading supplier of Home & Recreational products to the Mid-West area. Our superstores have over 40,000 sq. ft. of indoor and outdoor showroom featuring year round displays of pools, hot tubs, casual outdoor furniture, living room & home theater furniture, billiard tables & game room furniture, grills, and much more! Watson's is a trusted name and iconic brand in our business and attracts a large volume of foot traffic to our showrooms that includes many loyal repeat customers. Due to our continued rapid growth, Watson's of Dayton is seeking motivated and friendly individuals who are interested in building upon their personal career.

Customer Service Representative Duties:

Constantly remains a friendly, professional demeanor with customers and coworkers Remains readily available to customers, develops a genuine understanding of their needs and assists them properly Answer telephones, relay messages, and route calls to appropriate team member Use routing software to schedule start-up and recurring services Maintain accurate records of important customer comments and interactions Make calls to customers to check satisfaction Answer basic questions from customers and prospects about company services Develops standard customer proposals and close a sale over the phone and/or pass the sale to the appropriate salesperson Sell company services to in-bound callers when needed Manage the on-hold customers as directed Processing payments Post production of services to customer accounts Willingly help others to complete tasks Minimum Qualifications High school graduate or equivalent Valid Driver's License Some computer and technical skills Effective verbal and written communication skills is required Adequate logic and reasoning cognitive abilities Ability to add, subtract, multiply and divide all units of measure Ability to lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds Ability to occasionally climb ladders More About Watson's Our culture promotes a high energy, low stress and fun environment. If you share our passion for excellence, and Watson's sounds like the type of environment in which you would flourish, we invite you to apply!

Job Types:

Full-Time Pay:

$15.00 per hour

Job Types:

Full-time, Part-time Pay:

From $15.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Customer Service:

1 year (Preferred)

Work Location:

In person