Customer Operations Support and Regulatory Compli

Back Customer Operations•Support and Regulatory Compliance#2016596 Auburn Hills, Michigan, United StatesApply X Facebook LinkedIn Email Copy Job Description The Software Customer Operations team within the Global Operations & Customer Support organization is seeking a customerobsessed, solutionsoriented professional to ensure timely resolution of customer issues and effective support of commercial and market needs across the software business.

In this role, you will stay current on all customer-impacting regulations related to software and connected services and work closely with internal stakeholders to ensure full compliance-both technically and operationally-across all connectivity platforms.

This highly collaborative position will engage with a wide range of internal and external partners, including Customer Care, Platform Operations, Problem Management, ICT, Business Management, Subscription Management, Marketing, STAR, Corporate Security, Legal, and Company Car teams. Together, you will work to swiftly address issues that affect customer experience, safeguard compliance, and support the ongoing evolution of the company's software and connected services ecosystem.

Key Responsibilities:

Oversee customer case management by reviewing cases, incidents and problems, ensuring timely updates and prompt resolution of customer-impacting issues.

Serve as a primary liaison between Customer Care and technical teams, providing clear feedback on customer issues, recurring pain points, and feature enhancement opportunities.

Track and document all federal and state regulations related to connected vehicles, ensuring compliance across platforms, systems, and support processes.

Support Customer Care, ICT, and Salesforce teams in the implementation of new tools, technologies, and system enhancements that improve operational efficiency, reporting accuracy, and cost performance.

Partner with Brand Media teams to ensure vehicles are connectivity-ready for media events and support JD Power evaluations of connected services.

Respond to inquiries and escalations from Dealers, Corporate Security, Company Car, STAR teams, and Executive channels in a timely and professional manner.

Validate and approve InVehicle Messaging (IVM) and Push Notification campaigns, ensuring technical accuracy, customer care readiness, and stakeholder alignment prior to launch. Location(s) 1000 Chrysler Drive, Auburn Hills, Michigan 48326,

United States Requirements Basic Qualifications:

A Bachelor's degreeMinimum of 5 years of experienceExperience in supporting federal/state regulations impacting connected vehiclesProficient in MS-Office and working knowledge of Salesforce, Jira, ServiceNow or other related toolsStrong analytical, problem solving, organizational, and communication skillsAbility to prioritize and multi-task a variety of issues while maintaining strict deadlines.

Willingness to provide occasional support after hours and/or on weekends

Preferred Qualifications:

Two (2) plus years of experience in customer care and/or Telematics/Connectivity program at an auto OEMWorking knowledge of Telematics and Connectivity related technologies and features including Bluetooth, Apple CarPlay/Android Auto, In-Vehicle Wi-Fi, Amazon Alexa, Google Home, Mobile App, Remote Services, FOTA/AOTA and other emerging connected services features.

Working with legal and technical teams in implementing regulations related to connected vehicles Employment Type Full-time Stellantis At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future. Additional Job Posting Information Our Benefits•Designed with You in MindComprehensive Health & Well-being CoverageFrom your very first day, you'll have access to medical, dental, vision, and prescription drug coverage•ensuring you and your family stay healthy and protected.

Generous Paid Time Off We believe in work-life balance. That's why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings PlansWe help you plan for the future with:

An employer match on contributions to your 401k, Roth, and Catch-Up plansAn employer contribution, even if you don't contributeIncome Protection & Insurance OptionsBenefit from included and optional disability, life, and other insurance programs•because your peace of mind matters.

Company Vehicle Lease ProgramEligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.

Family Building BenefitWe proudly support all paths to parenthood•including fertility and infertility treatments, adoption services, and gestational surrogacy.

Support for Your Growth and Giving BackWe believe in investing in your future and your passions:

Tuition reimbursementStudent loan refinancing programs18 paid volunteer hours each year to make a difference in your communityAnd so much more!

When you join us, you're not just building a career•you're joining a company that supports you, inside and outside of work. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.