Customer Service Representative

Description We are looking for a dependable Customer Service Representative to join a communications team in Lansing, Michigan. This contract-to-permanent opportunity is ideal for someone who enjoys speaking with customers, gathering information accurately, and delivering a positive service experience in a call center setting. The role supports inbound and outbound phone interactions, order processing, and survey-related outreach, with a self-schedule at least 32 hours a week within these shifts: Monday through Friday 12:00 PM - 8:00 PM and Saturday 11:00 AM - 7:00

PM Responsibilities:

• Handle a high volume of inbound calls professionally while providing clear, courteous assistance to customers and survey participants.
• Place outbound calls as needed to collect responses, confirm details, or support ongoing polling and customer service activities.
• Record information accurately in company systems and complete order or data entry tasks with close attention to detail.
• Engage callers in a respectful and efficient manner to gather required information and maintain a smooth call experience.
• Manage your assigned schedule within approved shift windows and consistently meet weekly hour expectations.
• Follow call handling procedures, documentation standards, and quality guidelines during each customer interaction. Requirements
• Ability to commit to a minimum of 32 hours per week, with availability for 32 to 40 hours based on business needs.
• Comfort working in a call center environment with frequent inbound and outbound phone communication.
• Strong verbal communication skills and a detail-oriented, customer-focused approach on every call.
• Basic data entry and order entry skills with the ability to enter information accurately.
• Reliable time management skills and the ability to work within self-scheduled shift options.
• No prior experience is required; training is provided for candidates who are eager to learn.

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