Customer Care Specialist

Customer Care Representative Full-Time or Part-Time | In-Office | Ann Arbor, MI Join a fast-growing, family-owned company that sets the gold standard in luxury transportation. At Golden Limousine International, we pride ourselves on delivering world-class service, ensuring every client experiences the sophistication and reliability of a five-star journey. We are seeking a Customer Care Representative who embodies professionalism, warmth, and meticulous attention to detail—hallmarks of the finest hospitality brands.

Shift :

Morning or Afternoon Key Responsibilities Deliver a concierge-level guest experience, providing personalized assistance with reservations, travel details, and account management. Answer phone calls, emails, and online inquiries promptly and with a service-first mindset. Manage reservations, build client profiles, and ensure accuracy within our Livery Coach reservation system. Offer expert guidance on availability, pricing, and travel logistics while maintaining a polished and professional tone. Process deposits, explain company policies, and prepare service contracts. Maintain seamless communication with chauffeurs, dispatchers, and clients to uphold our commitment to flawless execution. Ideal Candidate Profile Exceptional verbal and written communication skills, with a polished, engaging, and professional demeanor. Passionate about delivering luxury service, with a warm, detail-oriented, and proactive approach. Highly organized with the ability to multi-task in a fast-paced, high-touch environment. Tech-savvy with strong typing skills; proficiency in Microsoft Office Suite and familiarity with Google Maps and online search tools. Calm and composed under pressure, able to anticipate guest needs and exceed expectations. High school diploma or GED required; hospitality, luxury service, or transportation industry experience preferred but not required. Reliable transportation and punctual attendance are essential. Why Join Us? Be part of a prestigious, service-driven team that values excellence. Work in an elegant, professional environment where attention to detail is paramount. Enjoy opportunities for growth and career advancement within a respected company. All employees must pass a background check and drug screening. If you have a passion for delivering extraordinary guest experiences, we'd love to hear from you! Apply today to become part of our exceptional team.