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Customer Service Representative
Job
Robert Half
Monroe, MI (In Person)
Full-Time
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Job Description
We are looking for a Customer Service Representative to support a non-profit organization in Monroe, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys helping others, communicating clearly, and delivering dependable service in a fast-paced call center setting. The person in this role will handle customer inquiries, process orders accurately, and create positive interactions across inbound and outbound communication channels.
Responsibilities:
- Respond to incoming customer calls with professionalism, empathy, and clear communication.
- Place outbound calls as needed to follow up on requests, confirm details, or provide updates.
- Enter orders and service information accurately while maintaining strong attention to detail.
- Resolve customer questions and routine issues by identifying needs and providing timely support.
- Document interactions thoroughly to ensure complete and organized customer records.
- Coordinate with internal teams when necessary to address customer concerns and complete requests.
- Maintain a high standard of service during periods of increased call volume.
- Support operational updates and process-related changes as assigned within daily responsibilities.