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Customer Service Representative
Job
Robert Half
Muskegon, MI (In Person)
Full-Time
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Job Description
We are looking for a Customer Service Representative to support transport-related customer interactions for a contract position based in Michigan. This role focuses on delivering timely service by handling incoming inquiries, processing orders accurately, and providing clear information on product pricing and availability. The ideal candidate is comfortable managing a steady call volume, navigating customer service systems efficiently, and maintaining a detail-oriented approach in every interaction.
Responsibilities:
- Respond to inbound customer calls and messages with accurate, courteous, and timely support.
- Enter customer orders into company systems with close attention to detail and order accuracy.
- Provide current pricing, product availability, and related order information to automotive and trucking customers.
- Assist customers with routine service questions and follow up to ensure issues are resolved appropriately.
- Record customer interactions and order updates clearly to maintain reliable service documentation.
- Support outbound communication when needed to confirm order details, clarify requests, or provide status updates.