Logistics Support/Customer Service

Logistics Support/Customer Service Direct Hire Mon-Fri-8am-5pmChesterfield, MI-Position is on site•$40-65k•based on experienceReports to:

Customer Service Manager Roles & Responsibilities:

Process orders, forms, applications and requests Performing APQP / Contract Review on each part with management Issue orders to suppliers and manage customer requirements Help to maintain customer records by continually updating customer database, customer profiles and contact reports Assist with sales forecast•quarterly and yearly Respond promptly to customer inquiries Handle and resolve customer complaints Obtain and evaluate all relevant information to handle product and service inquiries Provide pricing and delivery information Set up new customer accounts, organize workflow to meet customer timeframes Direct requests and unresolved issues to the designated resource Manage customers' accounts Keep records of customer interactions and transactions Record details of inquiries, comments and complaints Prepare and distribute customer activity reports Communicate and coordinate with internal departments Follow up on customer interactions, Communicate with logistics providers

Key Competencies:

Ability to remain professional and courteous with customers at all times Excellent communication skills•verbal, written, and listening Problem analysis and problem-solving, attention to detail and accuracy Adaptability, Stress tolerance Ability to multi-task and be able to adapt quickly, and respond to change Self-motivating, positive, focused on accuracy, and detail oriented Excellent customer service skills Strong ability to work independently, but also as part of a cooperative team; and receive direction from others.

Minimum Level of Education and Training Required:

Associate degree in Business Management, or equivalent combination of education and related experience Must be proficient in Microsoft Office QuickBooks/Business Central experience is a plus INDQT