Customer Service Rep Preceptor

Customer Service Rep Preceptor Cassopolis Family Clinic Network - 2.5 Niles, MI Job Details Full-time $20.40 - $23.00 an hour 1 hour ago Benefits Health savings account Paid holidays Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Performance reviews Electronic health records (EHR) management Customer service Focus groups (needs assessment method) Epic Employee surveys (needs assessment method) Precepting Full Job Description Located in Southwest Michigan, we are a FQHC providing quality health care to the uninsured and underinsured. Our mission is to provide compassionate healthcare to people in our communities. We are seeking a new Customer Service Representative Precepto r to join our team. In this role, you will serve as a mentor, trainer, and front-line team member, supporting the development of new customer service staff while performing daily front office and call center responsibilities. You will train and orient new hires on clinic workflows, policies, and procedures; teach front desk and call center functions including scheduling, patient registration, and check-in/check-out; guide staff in navigating the Electronic Health Record (EHR) system; and provide feedback and track training progress. You will also perform clerical tasks such as answering phones, collecting patient information, scheduling appointments, greeting and registering patients, verifying insurance, collecting co-pays, maintaining accurate records, supporting billing processes, and ensuring HIPAA compliance at all times. What You Will Bring Our ideal candidate will have 1-3 years of relevant experience and the following skills: Ability to act as a team member Excellent reading, writing and mathematical skills Exceptional accuracy in data entry skills, writing, typing, filling and organizing. Ability to work independently of supervision Why You'll Love Us Do you care about the community you live in? Are you looking for a position that will have an impact in your life and the lives of others? We can provide you with that opportunity! We exist to deliver quality health care to those individuals that are uninsured and underinsured. Our integrated healthcare model is designed to treat the mind and the body. Our patients can receive medical care, oral care, mental health assistance and prescriptions services all in one place. We consider ourselves to be a one-stop-shop for all our patients heath care needs. But that's not all! Our hours offer staff the opportunity to have a schedule that provides a work-life balance. Our receptionist staff works Monday through Friday with minimal Saturday's. This provides the opportunity to spend time with family, attend school or simply enjoy life! We are an organization that values family and recognizes the importance of having fun and not spending all your time at work. If you are interested in making a great living, enjoying free time, and being apart of something bigger that makes the community a better place to live and work, then apply now!!

We offer the following benefits:

Health Insurance Dental Insurance Vision Insurance Paid Time Off Holiday Pay 401K Vacation Leave Tuition Reimbursement Health Savings Account (HSA) Medical Flexible Spending Account Life Insurance Short-Term Disability Long-Term Disability 8 paid holidays and 1 float holiday Equal Opportunity Employer CFCN is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. CFCN is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. CFCN is committed to the safety and well-being of all patients and employees and is committed to the full inclusion of all qualified individuals. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Aaron Muzzey, Human Resources Assistant at (269) 445-3874.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance

Experience:

Customer service: 3 year (Preferred) Medical terminology: 3 year (Preferred) Computer skills: 1 year (Preferred)

Epic:

2 year (

Required Work Location:

In person

Pay:

$20.40 - $23.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Tuition reimbursement Vision insurance

Experience:

Epic:

2 years (Required)

Customer Service:

3 years (Preferred)

Work Location:

In person