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Job Description
Customer Service Representative 3rd Shift Apply Now Applied To save a job sign in or get started
Job ID:
10257911 Posted today Back Norton Shores, MI, US Office High School or equivalent Full Time, Temporary 18.00 Entry Level On-site Aerospace and Defense Third Shift (Night) Norton Shores, MI, US 18.00 Entry Level Full Time, Temporary Aerospace and Defense On-site Office High School or equivalent Third Shift (Night) Apply Now Applied Job details At Kelly® Science, Engineering, Technology & Telecom (SETT), we're passionate about helping you find a job that works for you. We're hiring a Customer Support Representative I for a 3rd shift onsite opportunity in Norton Shores, Michigan . With us, it's all about finding the job that's just right. Customer Support Representative I (3rd Shift) Norton Shores, Michigan (Onsite) 3 rd
Shift:
Mon - Fri 12:00am to 8:30am
Hourly Pay:
$18/hr W2 Enhanced Benefits (medical, dental, vision) & paid holidays and vacation The Frontline Customer Service Team manages the customer experience. Tasks include customer service, quoting, order entry, logistics, and sales order prioritization. Daily and weekly reporting is required to monitor the health of the business.
Responsibilities:
Working within a group inbox to provide timely responses to customer orders, RFQ's and all other inquiries. Professional communication with customers, both internal and external, via phone and email. Prioritizing customer response by level of urgency. Checking inventory daily for incoming repair parts and owed cores from customers. Checking Open Order, E-stock, RMA, Core and Add Bill reports daily to ensure parts are processing properly through every step. Researching and requesting additional information as necessary from customer, SAP (order entry/MRP system) or digital/physical files.
Customer Core Management:
Enter repair management orders, track, monitor, and send repair status updates, issue repair quotes, and facilitate the return of customer's part to the customer or provide an exchange unit. Front to back order entry, processing, and final delivery to end customer. Coordinating with Lead, Supervisor, Manager and Client on daily escalations, as required. Coordinate with Vendor Representatives and Inventory Planners for part repairs and purchases.
Qualifications:
Must be able to work a 3 rd shift onsite Mon - Fri starting at 12:00am to 8:30am. Strong customer service background required, in an industry that moves parts preferred. Computer literacy required in Microsoft Office Suite. Experience in CRM and SAP is a plus. Strong Microsoft Excel background required. Excellent verbal and written communication skills. Must have strong attention to detail and exhibit excellent organizational skills. Ability to work under deadlines in a fast-paced work environment. Logistics or Inventory Management experience preferred. Minimum of a high school diploma or completed GED is required; Bachelor's degree is preferred. 10257911 Share this job Copied url To save a job sign in or get started To apply for this job email your details to I want more jobs like this in my inbox.
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