Customer Service Representative

Customer Service Representative Owosso, MI Ventek Solutions is seeking a motivated and customer-focused Customer Service Representative to join our growing team onsite in either Findlay, Ohio or Owosso, Michigan. This role is ideal for someone who thrives in a fast-paced manufacturing environment, enjoys solving problems, and takes pride in delivering exceptional service to customers and internal teams. The Customer Service Representative will serve as a key point of contact for customers while managing orders, coordinating with production, and ensuring a high level of responsiveness and accuracy. This position offers the opportunity to grow within a dynamic company experiencing continued expansion. The role is onsite in our plant and is not eligible for remote work. Key Responsibilities Manage customer accounts and serve as the primary day-to-day contact for assigned customers Process orders accurately and efficiently in ERP systems Monitor open orders, shipment schedules, and customer demand changes Communicate proactively with customers regarding order status, lead times, and delivery updates Coordinate closely with production, scheduling, shipping, and sales teams to meet customer expectations Resolve customer issues, complaints, discrepancies, and accounts receivable matters in a timely and professional manner Support forecasting activities by reviewing demand trends and customer releases Maintain accurate customer records, pricing, and account documentation Identify opportunities to improve service levels and internal processes Qualifications 3-5 years of customer service, account coordination, inside sales, or order management experience Manufacturing experience strongly preferred Bachelor's degree preferred Strong communication and relationship-building skills High attention to detail with strong organizational skills Ability to manage multiple priorities in a fast-paced environment Problem-solving mindset with a sense of urgency ERP/MRP system experience preferred Proficiency in Microsoft Office (Excel, Outlook, Teams) What We Offer Competitive compensation Health, dental, and vision insurance 401(k) with company match Growth opportunities within a rapidly expanding organization Collaborative team environment Exposure to key customers and cross-functional business operations Opportunity to make a direct impact in a growing company