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Customer Service Representative
Job
Robert Half
Pontiac, MI (In Person)
Full-Time
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Job Description
Description We are looking for a Customer Service Representative to support day-to-day customer interactions and order coordination for a long-term contract opportunity in Pontiac, Michigan. This position focuses on delivering responsive service, managing order-related activity, and working closely with internal teams to keep shipments and customer requests on track. The ideal candidate brings strong communication skills, a customer-first mindset, and the ability to learn systems and processes quickly in a fast-paced environment.
Responsibilities:
- Respond to customer inquiries regarding orders, service requests, and product-related needs with clear and thorough communication.
- Identify customer requirements and recommend appropriate support to help maintain smooth business operations.
- Partner with internal departments to confirm product availability and help ensure orders are fulfilled on schedule.
- Handle order processing, prepare shipping paperwork, and resolve routine issues that may affect customer satisfaction.
- Monitor shipment progress and coordinate with transportation and shipping teams to support timely deliveries.
- Maintain accurate customer records and update account details based on current requirements and service needs.
- Provide prompt support to both internal teams and external customers to ensure a high standard of service.
- Contribute to monthly performance objectives established by leadership through consistent execution and follow-through. Requirements
- High school diploma or equivalent required.
- At least one year of customer service, sales support, or related transferable experience.
- Strong verbal and written communication skills with a detail-oriented and service-oriented approach.
- Ability to quickly learn new products, processes, and business systems.
- Proficiency with Microsoft Office applications.
- Experience with order entry and handling inbound and outbound customer communication.
- Familiarity with NetSuite is preferred.