Service Advisor / Writer

Service Advisor / Writer Redford, MI Job Details Full-time $46,000 - $85,000 a year 23 hours ago Benefits Health insurance Opportunities for advancement Qualifications Service writing Oil change Sales transaction processing Automotive fluid replacement Diesel mechanics Shocks & struts Greeting customers Processing cash transactions Mid-level Auto service management Driver's License Post-sales client support Driving Alignment Automotive service Air brake Automotive diagnostics Repair estimation Tire service Dealership experience Service technician experience Auto body repair Full Job Description Job Overview Join our dynamic automotive team as an Auto Repair Clerk / Service Advisor, where you will be the vital link between our customers and our skilled technicians. In this energetic role, you'll greet customers, assess their vehicle needs, and provide expert guidance on repairs and maintenance. Your enthusiasm and automotive knowledge will drive customer satisfaction and help grow our service department. This position offers a fantastic opportunity to develop your career in auto service management while delivering top-notch customer experiences. Responsibilities Greet customers warmly and listen attentively to understand their vehicle concerns and service needs Prepare detailed auto repair estimates, including labor, parts, and additional services such as oil changes, tire service, brake repair, transmissions, suspension, and alignments Communicate clearly with technicians regarding vehicle diagnostics and repair requirements Upsell additional services or maintenance based on customer needs to enhance vehicle performance and safety Handle cash transactions accurately and manage service writing documentation efficiently Maintain a thorough understanding of automotive diagnostics, mechanical knowledge, and repair procedures across various systems including diesel engines, air brakes, shocks & struts, and auto body repairs Follow up with customers post-service to ensure satisfaction and promote repeat business through excellent customer service skills Requirements Previous dealership experience or auto service management background preferred Strong knowledge of automotive diagnostics, mechanical systems, and vehicle maintenance procedures Experience in auto estimating, service writing, and sales techniques Familiarity with a wide range of automotive repairs such as oil changes, tire services, brake repairs, alignments, suspensions, transmissions, shocks & struts, diesel engine repairs, and auto body work Excellent customer service skills with the ability to upsell services professionally Ability to handle cash transactions accurately and maintain detailed records Mechanical experience or background as a service technician is highly desirable Valid driver's license with a clean driving record; automotive certifications are a plus Join us to be part of a fast-paced environment where your automotive expertise fuels customer satisfaction! We're committed to supporting your growth in the auto repair industry by providing a positive work atmosphere filled with opportunities for advancement.

Pay:

$46,000.00 - $85,000.00 per year

Benefits:

Health insurance

Work Location:

In person