Customer Service Advisor

Are you a customer service professional looking for a great opportunity in insurance? You might be a perfect fit for our open insurance customer service representative role. You'll be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. Additional tasks include generating policy quotes and providing coverage advice for new and potential customers. Our ideal candidate has previous customer service experience and has an excellent rapport with clients. If this sounds like you, please start your application today!

Compensation:

$42,000 - $50,000 yearly

Responsibilities:

Manage inbound calls related to insurance policy concerns, customer complaints, and general queries Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies Apply appropriate changes to consumer policies based on the information provided Contact clients for concerns or complaints, provide appropriate solutions, and monitor the situation to make sure the issue is resolved What You'll Be Doing Assisting with preparing and processing bond documents Gathering and organizing required paperwork Submitting requests to insurance carriers Tracking deadlines and following up as needed Maintaining accurate documentation in our agency system Supporting producers and team members with client requests You'll receive training and support as you build knowledge and confidence in the role.

Qualifications:

Previous customer service experience required for this position Excellent active listening, interpersonal, and communication skills High school diploma or GED equivalent needed A general understanding of insurance policies and schedules is preferred Must have knowledge of Microsoft Office and customer relationship management software About Company Allied Insurance Managers, Inc. has provided insurance and risk management solutions to businesses and individuals since 1987. As an independent agency, we represent a broad spectrum of national, regional, and domestic insurance companies. This allows us to find our customers the most comprehensive, cost-effective insurance solutions today and in the future. We also offer the following benefits: Medical, Dental & Vision Insurance Package Disability and Life Insurance Package Paid Vacation & Holidays 410(k) Profit Sharing Plan Career Advancement Opportunities Higher compensation is negotiable based on experience. Applicants must complete an assessment to be considered.