Customer Service Representative

Overview We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional support to our clients, ensuring their needs are met with professionalism and efficiency. The ideal candidate will possess strong communication skills and a passion for delivering outstanding customer service. Duties Provide high-quality customer support through various channels, including phone, email, and chat. Handle outbound calling to follow up with clients and address any inquiries or concerns. Assist customers with product information, order processing, and troubleshooting issues. Maintain accurate records of customer interactions and transactions through data entry. Process cash handling transactions accurately and efficiently. Collaborate with team members to enhance client services and improve overall customer satisfaction. Utilize computerized systems to track customer requests and feedback effectively. Experience Previous experience in customer service or client-facing roles is preferred. Proficiency in office software applications and data entry skills is essential. Bilingual candidates are highly valued for their ability to communicate effectively with diverse clientele. Strong organizational skills with the ability to manage multiple tasks simultaneously. A positive attitude, patience, and empathy when dealing with customers are crucial for success in this role. Join our team and contribute to creating a positive experience for our customers while developing your skills in a supportive environment!

Job Type:

Full-time Pay:

$16.00 - $18.00 per hour

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Ability to

Commute:

Roseville, MI 48066 (Required) Ability to

Relocate:

Roseville, MI 48066: Relocate before starting work (Required)

Work Location:

In person