Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Customer Service Representative
Job
The Copy Shop
Traverse City, MI (In Person)
$36,400 Salary, Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
35
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Overview Join our dynamic team as a Customer Service Representative and become the friendly, professional voice that supports our valued clients and ensures smooth daily operations. In this role, you will be the first point of contact, providing exceptional customer support through various communication channels while managing administrative tasks that keep our office running efficiently. Your enthusiasm, organizational skills, and dedication will help foster positive relationships and enhance the overall customer experience. Duties Respond promptly and professionally to customer inquiries via multi-line phone systems, email, and in-person interactions. Manage front desk responsibilities, including greeting visitors, handling check-ins, and directing calls with excellent phone etiquette. Utilize computer skills to perform data entry, maintain accurate records, and update customer information using Microsoft Office, Google Workspace, and other office management tools. Assist with clerical duties like copying, faxing, mailing, and maintaining organized filing systems to ensure smooth office operations. Contribute to a positive work environment by demonstrating professionalism, organizational skills, and a proactive approach to problem-solving. There will be a Show and Tell approach to learning the various printers and print systems used constantly for the production of customer needs. This will include learning the Bindery aspect of the business. Such as cutting, folding, padding and coil binding Experience Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel), Google Workspace (Docs, Sheets), and data entry skills. Experience handling multi-line phone systems and providing excellent customer service in fast-paced environments. Demonstrated organizational skills with the ability to prioritize tasks efficiently while managing time effectively. Previous experience in a "Print Shop" is a plus. Knowledge of the Adobe Layout and Design products is very helpful.