Drain Technician

Description:

At Hoover, we're more than just a home services company — we're a team that feels like family. As a trusted and rapidly growing local business, we take pride in delivering exceptional service to our community while creating a workplace where employees feel supported, valued, and empowered to grow. Due to continued growth, we are looking to add a Residential Drain Technician who is skilled, customer-focused, and motivated to build a long-term career with us. At Hoover, you get more than just a paycheck — you get the opportunity to advance your career with ongoing training, strong leadership support, and a company that truly invests in its people. What We Offer Competitive Compensation & Benefits Competitive pay Biweekly pay schedule Medical, dental, and vision insurance Prescription drug coverage Life insurance Short-term and long-term disability coverage Employee Assistance Program (EAP) Company-matched 401(k) retirement plan Paid time off and vacation 6 paid holidays NB Fitness discount Company-Provided Resources Company vehicle Gas card Uniforms iPad Career Growth & Support Consistent weekly work schedule Ongoing weekly technical and professional training Supportive team environment with advancement opportunities Responsibilities Customer Service & System Solutions Perform system safety inspections Utilize Flat Rate Pricing Guides Present and sell membership plans and additional services Educate customers on available solutions and recommendations Diagnose customer concerns accurately and professionally Provide estimates using company pricing guides Build trust-based relationships with customers at the decision table Quality Assurance Complete post-call quality checks Follow "Better Than You Found It" cleanup standards Double-check all completed work for accuracy and quality Documentation & Reporting Complete all paperwork accurately and on time Ensure all forms are fully completed with required signatures Maintain digital and printed records as required Forms may include: Inspections Solution-based options Parts used Warehouse checkout Equipment checkout Materials, parts, and equipment orders Invoicing & Job Documentation Complete invoices in full with accurate payment information Take before, during, and after photos of all jobs Upload all required documentation and photos promptly What Success Looks Like Maintain a 40% conversion rate on technician-generated leads Deliver 5-star customer service experiences Arrive on time for meetings and training sessions Actively participate in training and development opportunities Seek continuous improvement and professional growth Complete assigned training materials and homework on time Traits We Value Accountable Positive, dependable, and hardworking with a strong sense of responsibility. Professional Excellent communication and customer service skills. Coachable Team-oriented, humble, energetic, and eager to learn. Integrity Committed to honest communication and quality workmanship. Organized Maintains a clean, organized work environment and company vehicle. Sales-Minded Comfortable presenting solutions and educating customers on upgrades and options. Technical Expertise Strong troubleshooting, diagnostic, and problem-solving skills. Entrepreneurial Motivated to ask for the business and committed to getting the job done right the first time.

Requirements:

Valid driver's license Minimum 1 year of customer service experience Drain experience preferred but not required