Customer Service Representative

Customer Service Representative Flame Heating and Cooling Warren, MI Job Details Full-time $17 - $19 an hour 2 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Computer operation Active listening Customer returns handling Stress management High school diploma or GED Attention to detail

Full Job Description Job Title:

Call Center Customer Service Representative Job Summary:

A Call Center Customer Service Representative handles incoming and outgoing customer calls, provides information about products and services, resolves customer concerns, and ensures a positive customer experience. The role requires excellent communication skills, patience, and the ability to manage a high volume of calls efficiently. Key Responsibilities Answer inbound customer calls and respond to inquiries in a professional manner. Make outbound calls for follow-ups, surveys, appointment confirmations, or customer support. Resolve customer complaints, concerns, and service issues promptly. Provide accurate information regarding products, services, billing, and company policies. Document customer interactions, transactions, and resolutions in company systems. Process orders, returns, exchanges, payments, and account updates. Escalate complex issues to supervisors or specialized departments when necessary. Meet call center performance goals, including call handling time, quality standards, and customer satisfaction metrics. Maintain confidentiality of customer information and comply with company policies. Stay current on company products, services, and procedures. Qualifications High school diploma or equivalent required. Previous customer service or call center experience preferred. Strong verbal communication and active listening skills. Basic computer proficiency and data entry skills. Ability to multitask while navigating multiple systems. Strong problem-solving and conflict-resolution abilities. Ability to work independently and as part of a team. Skills Customer-focused mindset Excellent phone etiquette Attention to detail Time management Adaptability and flexibility Professionalism and patience Ability to remain calm under pressure Sample Resume Description Handled a high volume of inbound and outbound customer calls while providing exceptional service and support. Resolved customer inquiries and complaints efficiently, achieving high customer satisfaction ratings. Processed account updates, orders, payments, and service requests accurately. Maintained detailed records of customer interactions using CRM and call center software. Consistently met or exceeded performance metrics for call quality, productivity, and customer satisfaction. Sample Job Posting Version We are seeking a Call Center Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and delivering outstanding service over the phone. Successful candidates will possess strong communication skills, a positive attitude, and the ability to thrive in a fast-paced call center environment.

Pay:

$17.00 - $19.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person