Customer Service Associate

Customer Service Associate Westland, MI Job Details Full-time 14 hours ago Benefits Opportunities for advancement Qualifications Customer relationship building Phone communication Fleet management Automotive service Multi-line phone systems Appointment scheduling Communication skills Entry level Under 1 year Client interaction via phone calls Full Job Description Customer Care Representative (Automotive Sales and Service Department) Join a team that puts customer experience first. At North Brothers Ford, we are looking for a friendly, organized, and motivated Customer Care Representative to be a key part of our growing service department. What You'll Do Be the first point of contact for our customers, handling incoming calls with professionalism and care Schedule service appointments and ensure a smooth check-in experience Follow up with customers after service visits to ensure satisfaction and build lasting relationships Coordinate and manage a small fleet of loaner vehicles for customer convenience Support the service team by following processes and ensuring accurate communication Answer incoming phone leads for new and used car department What We're Looking For A positive attitude and strong communication skills Ability to multitask and manage multiple phone lines in a fast-paced environment Strong attention to detail and ability to follow established processes and scripts A team-oriented mindset with a willingness to learn and grow Previous experience in customer service or automotive service processes is a plus—but not required. We're happy to train the right person who brings enthusiasm and a customer-first mindset. Why Join Us Be part of a supportive and growing team Gain valuable experience in the automotive industry Opportunity for growth and advancement All applications are kept strictly confidential, and we welcome candidates from all backgrounds to apply.