Customer Service Representative and Service Dispatcher

Customer Service Representative and Service Dispatcher Dover Enviro Wyoming, MI Job Details Full-time From $20 an hour 3 days ago Benefits Paid training Paid holidays Health insurance Dental insurance 401(k) Paid time off On-the-job training Vision insurance 401(k) matching Referral program Qualifications Teamwork Microsoft Excel Microsoft Outlook Dispatching Multi-line phone systems Full Job Description Customer Solutions & Dispatcher Grand Rapids location

Schedule:

Full-time, 8:00 AM

• 4:30 PM, Monday through

Friday Pay:

Starting at $20/hr

Job Summary:

We are seeking a motivated and organized professional to fill a dual-role position combining Customer Solutions Representative and Dispatcher responsibilities. This individual will play a key role in ensuring customer satisfaction and efficient operations by managing customer communications and coordinating service schedules for our drivers. This position requires a proactive, self-starter with excellent communication, problem-solving, and organizational skills.

Responsibilities:

Customer Solutions:

• Manage daily customer interactions (inbound/outbound calls, emails, SMS, and chat) in a professional and friendly manner.
• Listen to and address customer inquiries, complaints, and requests with high levels of professionalism and satisfaction.
• Use case management systems to document, track, and resolve customer concerns.
• Confirm understanding of customer needs to provide tailored solutions.

Dispatching:

• Coordinate daily activities and schedules for drivers to ensure productivity and quality.
• Optimize routing and dispatch efficiencies for service calls across various divisions.
• Respond promptly to service requests, complaints, and concerns to ensure timely resolution.
• Maintain compliance with safety standards, including hours of service for drivers.
• Manage weekend and on-call driver schedules as needed.

Qualifications:

• Experience:

• 1 year of phone-based customer service or dispatching experience (preferred in HVAC, plumbing, or similar trade industries).
• Experience with multi-line phone systems and scheduling software.

• Skills:

• Strong verbal, written, and analytical communication skills.
• Proficient in Microsoft Office (Outlook, Excel, Word).
• Geographic knowledge of the Grand Rapids, MI area and surrounding regions.
• Exceptional multitasking and problem-solving abilities.
• Ability to work efficiently both independently and as part of a team.

Benefits:

• Comprehensive Benefits Package:

• 401(k) with matching.
• Medical, dental, and vision insurance.
• Paid time off and holidays.
• Employee referral program.

• Growth Opportunities:

  Professional development and advancement within the company.

•

Recognition:

Awards and recognition for exceptional performance.

Who We Are:

Dover Grease Traps is a leading provider of commercial and industrial plumbing, drain cleaning and grease trap cleaning services. Known for innovative solutions and exceptional customer service, Dover Grease Traps is committed to creating a collaborative and rewarding work environment for its employees.

Pay:

From $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Referral program Vision insurance

Work Location:

In person