Customer Relations Specialist

As a Customer Relations Specialist, you will be the friendly and trusted point of contact our customers rely on, both in person and over the phone. Glenwood State Bank is seeking a full-time Customer Relations Specialist for our Alexandria location, working Monday through Friday from 8:00 AM to 5:00 PM with a rotating Saturday schedule. In this role, you'll build relationships, assist customers with their banking needs, and help create a welcoming experience with every interaction. At Glenwood State Bank, we are proud to serve our customers every day through exceptional customer service. As a Customer Relations Specialist, you will provide fast, friendly, and professional support through phone calls, live chats, and in-person interactions with current and prospective customers. Responsibilities include responding to customer inquiries, maintaining knowledge of bank products and services, following established policies and procedures, and assisting with administrative duties such as coordinating deliveries, sorting mail, and helping ensure smooth lobby operations. To thrive in this role, it is crucial to have strong communication skills and interact professionally with customers. It is also important to be detail-oriented, organized, and able to prioritize tasks effectively. At Glenwood State Bank, we offer a comprehensive benefits package for our employees. Benefits include medical, dental, and vision insurance, 11 paid holidays each year, paid time off, sick leave, and exclusive employee discounts on our banking products and services. We also provide a competitive 401(k) plan with profit-sharing to help you plan for your financial future. This position offers an hourly wage ranging from $18 to $22, based on experience and qualifications. If you are passionate about helping others and creating meaningful customer relationships, we encourage you to apply to join Glenwood State Bank. Glenwood State Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to: race, color, religion, sex, national origin, age, pregnancy (including childbirth, lactation and related medical conditions), mental or physical disability, and veteran status or any other classifications protected by federal, state or local law.