Customer Service Representative

H2O is a smart water treatment solutions company. We simplify water treatment by integrating state-of-the-art technologies to solve water challenges for good with our team of trusted experts. Our mission is to provide services on an international scale, in a people-oriented, caring environment that fosters professional and personal growth. Be part of our talent pool and grow with H2O.Join us at H2O Innovation as a Customer Service Representative based in Ramsey, MN! As a vital member of our procurement team, you'll spearhead exceptional customer and supplier service while seamlessly managing administrative duties.

The BenefitsOverall remuneration including:

Collective Health Insurances;401K Plan;11 statutory holidays each year;Three (3) weeks of vacation per year;Twelve (12) wellness days per year.

The Day-to-DayProvide excellent internal and external customer/supplier service: handle incoming calls, respond promptly to emails, handle customer/supplier requests; Create customer orders through the ERP system; Perform expediting activities and follow ups with customers and suppliers regarding orders; Process shipping and receiving administrative activities; Data entry for various areas of procurement, sales, manufacturing and quality activities; Suggest improvements, process changes and efficiency gains on daily tasks; Keep the delivery dates and pricing information in the costing tools accurate; Use the company ERP system (IFS); Use communication methods effectively (MS Teams, phone calls, Outlook, etc.); Perform any other administrative tasks requested by the supervisor to support the various internal customers and business lines of H2O Innovation. The Skills We Are Looking forPossess 2 to 5 years of relevant experience;Hold professional or college training in administration, secretarial, or related disciplines;Demonstrate proficiency in Microsoft 365 applications, including Excel, Word, PowerPoint and Teams;Have prior Experience using an ERP system;Display a customer-centric approach towards internal clients;Be autonomous, organized and attentive to details.#ZR#INDEED