Deposit Services Representative

Job ID:

15065483

Job Location:

How to

Apply:

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Job Title:

Deposit Services Representative

Work Type:

Work Days:

Work Vary:

No ,

Shift:

First (Day),

Hours Per Week:

40,

Work Type:

Regular Salary Offered:

Unspecified

Benefits:

Unspecified.

Physical Required:

Unspecified

Drug Testing Required:

Unspecified

Education Required:

Experience Required:

Unspecified Required Skills:

See Job Description section for any required skills.

Job Description:

### Job Duties

POSITION SUMMARY

This position serves primarily external customers; however, responsibilities also include serving internal customers whenever the opportunity presents itself. This position does not involve direct day to day supervision of employees. Confidentiality of customer information cannot be overstated. It is expected that all customer information be kept in the strictest confidence. We must do whatever it takes to ensure that our relationships with the public are not jeopardized. This position is a first "point of contact" for people entering the bank and looking to open new accounts. Therefore, the first impression should be lasting and positive. The purpose of this position is to counsel customers on their account and banking needs, perform the necessary tasks to fill those needs, and promote use of all other products and services that the bank offers.

SKILLS & ABILITIES

• Customer Service:

  Ability to provide and build excellent customer relationships. Understands the ultimate goal of customer satisfaction and retention

• Accountability:

  Capable of exercising good judgement and confidence to execute

• Professionalism and Attitude:

  Present self in a professional manner maintaining the integrity and goals of the Bank, and exhibit positive and approachable attitude

• Follow-up and Responsiveness:

  Respectful of commitments made with others, promptly returns phone calls and emails
• Attention to

Detail:

Produces accurate work and takes pride in quality of work, with correcting errors without prompting

• Collaboration and Working with

Others:

Ability to work and communicate effectively with both internal and external customers and as a team.

• Proficient in use of technology

DUTIES & RESPONSIBILTIES

• Open any type of deposit account offered by FNBB, follow required identification procedures of new and existing customers, and use appropriate methods to determine acceptance of new accounts and initial deposits
• Maintain interest bearing accounts for Certificate of Deposits (COD) and Individual Retirement Accounts (IRA) following regulations
• Place orders for checks, deposit slips, and endorsement stamps
• Update customer information, following proper Customer Identification Procedures (CIP)
• Answer telephone inquiries and items pertaining to deposit accounts
• Gain an expert knowledge on all types of accounts and services offered, as well as associated rules and regulations pertaining to deposit products
• Process the redemption of savings bonds
• Assist customers with outgoing and incoming wire transfers
• Order foreign currency upon customer request
• Educate eligible customers about 55 Connection, Teen and Young Investors Clubs
• Assist and recognize cross-selling opportunities for all products and services offered by FNBB.
• Troubleshoot issues for customers when needed
• Back-up for Safe Deposit Box and Concierge
• Attend required staff meetings
• Follow security procedures
• Support a diverse and inclusive culture
• Abide by all policies, procedures, and expectations set forth in the Employee Manual or requested by management First National Bank Bemidji is an Equal Employment Opportunity ("EEO") and Affirmative Action ("AA") employer of women, minorities, individuals with disabilities and veterans.

### Minimum Education Required High school diploma or equivalent ### Minimum Experience Required Previous banking experience preferred ### Shift First (Day) ### Number of Openings 1 ### Public Transportation Accessible Yes ### Veterans Encouraged to Apply Yes ### Physical Required No ### Drug Test Required No ### Compensation $19.00

• $23.

00 / Hourly ### Additional Compensation Profit sharing ### Postal Code 56601 ### Place of Work On-site ### Requisition

ID 11843

### Job Type Full Time ### Job Benefits

• Health and Dental Insurance (partially employer paid) o HSA (employer contributions)
• Vision Insurance
• Medical & Dependent Care FSA
• Employer paid Life & Long-Term Disability Insurance
• Optional Life Insurance
• AFLAC
• Employee Stock Ownership ("ESOP")
• Profit Sharing
• Paid Parental Leave
• Paid Time-Off ("PTO")
• Paid Holidays
• Employee Assistance Program ("EAP")
• Clothing Reimbursements
• Additional in-house products ### Application Link https://www.

fnbbemidji.com/about/careers/ Job 117 of 277