Job Description
Service Advisor Feldmann Imports - 3.6 Bloomington, MN Job Details Full-time $25 - $100 an hour 1 day ago Benefits Paid training Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Employee discount Opportunities for advancement Qualifications Customer communication High school diploma or GED Schedule management Driver's License Full Job Description Service Advisor Bloomington, MN | Full-Time You set the tone the moment the customer arrives. You communicate clearly, stay organized under pressure, and create confidence through professionalism, urgency, and follow-through. You understand that luxury service is not just about fixing vehicles — it is about delivering an experience customers trust and remember. At Feldmann Imports Mercedes-Benz , we are looking for Service Advisors who take ownership, communicate with confidence, and thrive inside a fast-paced, customer-focused environment. If you struggle with accountability, organization, or delivering a high-level customer experience, this role will not be a fit. What You'll Do You will serve as the primary connection between customers and the service department while helping deliver a premium Mercedes-Benz ownership experience.
Responsibilities Include:
Manage service orders and daily drive lane operations with professionalism and urgency Serve as the primary point of contact for customer communication throughout the service process Build long-term customer relationships through trust, transparency, and follow-through Coordinate with technicians and internal teams to maintain workflow efficiency Communicate repair timelines, recommendations, vehicle updates, and service needs clearly and confidently Maintain accurate customer records, service documentation, and repair communication Deliver concierge-level customer support while maintaining dealership service standards Support customer satisfaction goals and help create a positive dealership experience Assist with repair recommendations, service coordination, and parts communication when needed Maintain a professional, organized, and customer-focused work environment What Success Looks Like Professional, polished, and customer-focused presence Strong communication and relationship-building ability Organized and highly responsive in fast-paced environments Calm under pressure with strong problem-solving skills Self-motivated with excellent accountability and follow-through Coachable and open to feedback, training, and development Team-oriented while still taking ownership of responsibilities Consistently delivers a premium luxury customer experience Hiring Process Our hiring process is designed to identify motivated, professional, and growth-oriented individuals who align with our culture and customer experience standards. Application review Predictive / performance-based assessment One-way video interview On-site final interview with leadership Offer, Background & Drug Screen, Onboarding What We're Looking For (Non-Negotiable) Strong customer service and communication skills Professional appearance and attitude Excellent organization and time management ability Ability to multitask in a fast-paced environment Strong accountability and follow-through Team-oriented mindset with the ability to work independently Valid driver's license with clean driving record Comfortable communicating with customers throughout the repair process Willingness to learn, improve, and grow within a luxury dealership environment Compensation & Opportunity Full-time position $25.00-$100.00 hourly base pay - Our top performers earn $200,000+ Performance-based advancement opportunities Paid training and ongoing professional development Long-term career growth opportunities within a luxury automotive dealership Opportunity to work with one of the top Mercedes-Benz dealerships in the region Employee Benefits Work/life balance with schedules designed to get you home earlier Medical, dental, vision, life, and disability insurance 401(k) plan with aggressive employer match program Closed holidays including New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day Paid time off Growth and advancement opportunities Employee vehicle purchase plans Employee discounts on products and services Long-term career stability with a family-owned dealership Ongoing training and professional development Supportive, team-oriented work environment Enjoy Saturday and Sundays off! This role operates Monday-Friday. About Feldmann Imports Mercedes-Benz Feldmann Imports Mercedes-Benz has proudly served luxury automotive customers for decades while building a reputation centered around professionalism, customer experience, and long-term relationships. We are committed to developing motivated professionals who want more than just a job — they want a long-term career inside a premium dealership environment. Why Join Feldmann Imports Mercedes-Benz Feldmann Imports Mercedes-Benz has built a strong reputation by combining high standards, professionalism, and a people-first culture. We believe great customer experiences start with strong teams, clear expectations, and professionals who take pride in their work. What Sets Us Apart:
Family-owned dealership with a trusted reputation since 1983 Luxury brand recognition with premium clientele Professional, growth-focused work environment Strong employee retention and internal promotion culture Leadership team committed to coaching and development High standards balanced with support and teamwork Long-term career growth opportunities inside a respected dealership organization Not a Fit If You Struggle with organization, urgency, or communication Prefer low-accountability environments Dislike customer interaction or multitasking Require constant supervision to stay productive Resist feedback, coaching, or performance expectations Cut corners or fail to follow through consistently Apply Today If you are organized, customer-focused, professional, and ready to build a long-term career inside a luxury dealership environment, we encourage you to apply today. Join Feldmann Imports Mercedes-Benz and become part of a team that values professionalism, accountability, growth, and customer experience. Requirements Employment Type:
Full-time Work Hours:
40 to 40 hours work Required Education:
High school or equivalent Required Experience:
Mid level(1) years Pay:
$25.00 - $100.00 per hour
