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Customer Service Representative
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Regalo International
Burnsville, MN (In Person)
$39,520 Salary, Full-Time
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Job Description
At Regalo International and Carlson Pet Products we aim to provide excellent customer service that builds a long-term relationship with families (human or pets)! As a Customer Service Representative, you will contribute to this goal by fielding customer support inquiries, processing customer transactions, and maintaining customer satisfaction. The Customer Service Representative will resolve issues with etiquette and maintain a positive customer experience. In this role you will collaborate with other departments for product training, escalating customer inquiries, and reporting necessary data. This position reports to the Customer Service Supervisor.
Responsibilities:
- Assist customers in a professional and timely manner via phone, email, and live chats
- Analyze customer needs and provide appropriate solutions or recommendations
- Collaborate with various Carlson/Regalo team members to report and escalate issues
- Process orders, quote prices, and related data entry
- Product knowledge, ongoing product training
- Assist in returns and replacements
- Track status of orders
- Perform other duties as assigned by management
Qualifications:
- Excellent written and verbal communication skills
- Strong problem solving skills
- Ability to work independently and as part of a team
- Previous experience in customer service is preferred
- Strong computer skills; familiarity with NetSuite and/or ZenDesk beneficial