Guest Service Representative

Job Summary We are seeking an energetic and dedicated Guest Service Representative to create memorable experiences for our guests and ensure their stay exceeds expectations. In this vital role, you will serve as the welcoming face of our hotel or resort, providing exceptional customer service, managing guest inquiries, and facilitating smooth check-in and check-out processes. Your enthusiasm and hospitality expertise will help foster a warm, inviting environment that keeps guests returning time and again. This position offers an exciting opportunity to be part of a dynamic team committed to delivering outstanding guest relations and hospitality excellence. Responsibilities Greet guests warmly upon arrival, ensuring a positive first impression through friendly communication and professional demeanor Manage front desk operations, including check-in/check-out procedures, reservation handling, and guest account management Provide accurate information about hotel amenities, local attractions, and services to enhance guest experience Handle guest inquiries via phone and in person with excellent phone etiquette and multi-line phone system proficiency Address guest concerns promptly and effectively, escalating issues when necessary to ensure satisfaction Assist with night audit duties, balancing accounts and preparing reports to ensure financial accuracy overnight Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests swiftly and efficiently Experience Previous experience in hospitality management or hotel front desk operations preferred Strong customer service skills with a passion for hospitality and guest relations Multilingual or bilingual abilities highly desirable to serve diverse clientele effectively Familiarity with hotel management software and multi-line phone systems is a plus Knowledge of resort operations, guest services, and hotel management best practices preferred Ability to handle night audit procedures confidently in a fast-paced environment Excellent communication skills with a professional phone etiquette focus Join us in delivering exceptional hospitality experiences! We value energetic individuals who thrive on creating welcoming environments for our guests. If you're passionate about hospitality management, fluent in multiple languages, and eager to contribute your guest service expertise, we want to hear from you!

Pay:

From $17.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off People with a criminal record are encouraged to apply Ability to

Commute:

Cannon Falls, MN 55009 (Preferred)

Work Location:

In person